CervontHome takes raw consumer leads from the existing ping/post marketplace, runs them through owned-and-operated contact centers for human qualification, captures fresh consent on every lead, and resells verified inventory back to contractors at a meaningful premium. We sell the leads contractors can actually reach.
Most lead-gen companies can't pick up the phone. The verified-lead space is full of publishers, aggregators, and ping/post middlemen with no dialing capability and no agent floor. Our advantage is operational — the call center isn't a vendor relationship, it's the company. The verified lead product is what falls out of running it at scale.
Our founders have run contact centers for 25+ years — the infrastructure, supervision, and quality controls that running a verification operation requires at scale. We hire, train, manage, and supervise our own agents on our own floors.
For typical lead-gen operators, every step is outsourced and slow. For us, every step is internal. When the verification engine works in one vertical, the marginal cost to add the next is small — same agents, same management, new scripts and buyer relationships.
Every CallVerified lead carries dual TrustedForm certificates, a recorded qualification call, and fresh named-party consent for the end buyer. Premium pricing is defensible because the consent record is defensible.
Every lead flows through the same four-stage verification funnel. What product tier the lead becomes depends on how far through the funnel the consumer makes it — and where they land determines how it's priced, packaged, and distributed.
Recorded line. Dual TrustedForm certificates. Named-party consent for the end buyer. The core volume product and the engine of the verified-lead business — sold shared (2–3 buyers) or exclusive at 3–5× raw lead pricing.
CallVerified plus a scheduled in-home appointment with the contractor. Project details pre-captured. The consumer is ready to schedule and ready to buy. Exclusive only — significant premium over CallVerified.
Consumer warm-transferred directly to the contractor's sales floor with a personal introduction by our agent. Sold direct to contractors with capacity caps. The stickiest customer relationship and the highest LTV — pay-per-connect billing.
CervontHome operates owned-and-operated contact centers across four countries on three continents. Every raw lead is dialed within 90 seconds of ingestion — up to three attempts. Every call is recorded. Every consent is captured. Verified inventory is what falls out when you run that operation at scale.
CervontHome runs on a contact platform built for high-volume consumer outreach with TCPA and state-level telemarketing rules baked into the dialer. Every call recorded. Every consent timestamped. Every lead shipped with the paper trail to defend the price.
Cloud-native communications running voice, SMS, and IVR through one orchestrated workflow. Built for high-volume outbound qualification with vertical-specific routing, A2P 10DLC SMS, and press-1 IVR mechanics for pay-per-call marketplaces.
Real-time AI monitoring on every live call flags missteps and disqualifying responses in the moment. Auto-routing of bad leads to supervisor review. Sentiment analysis. Automated quality scoring. Conversation summarization back into buyer-ready records.
Direct integration into ping/post marketplaces, pay-per-call platforms, and contractor CRMs — ServiceTitan, Housecall Pro, Jobber, FieldEdge, or your custom CRM. And if there isn't a pre-built connector, we build one.
TCPA, FTSA, CEMA, Oklahoma TCPA, Maryland MDTCPA — state-level rules built into the dialer. Dual TrustedForm certificates on every CallVerified lead. Branded reconsent flows. Full call recording and audit trail per lead.
Every CervontHome verification agent completes a structured 90-day ramp built around continuous knowledge testing. Vertical-specific qualification logic, compliance scripts, consent capture, and rapid-response answer drills. A bad lead destroys buyer relationships and pricing power. So we test, retest, and AI-monitor every call in real time.
Vertical-specific product knowledge, compliance training, scripting fundamentals, tooling certification, and brand voice. Daily written quizzes on every topic covered. Every agent learns the law, medicine, or service trade they'll be representing — not just the script.
50% supervised call nesting, 50% testing. Mock calls with experienced QA leads, role-play across every conceivable objection and edge case, recorded review sessions, and rapid-response answer drills. Agents must answer 100+ scenario prompts without hesitation. Pass-or-repeat competency gate at day 45 — agents who don't pass don't advance.
Phase 2 passed — agents now handle real calls in live production. But the testing doesn't stop. Weekly knowledge re-tests, daily QA scoring on every interaction, side-by-side coaching for the first week back on the floor, and ongoing training drills on new objections and edge cases. Performance metrics tracked daily; struggling agents get coaching, not release.
Full caseload at production targets. Continued QA review, weekly calibration sessions, and final certification testing at day 90 — written, verbal, and live-call evaluation. Only agents who pass all three become fully tenured production specialists on the vertical.
If you pause on an answer — even for one second — you can lose the consumer. So we don't train our agents to look up answers. We train them to know answers. And then we test them. Every day. For ninety days. And then we keep testing.
Cervont · Training Philosophy
The verified-lead business is a quality-control business pretending to be a sales business. If the lead is good, every other operational problem is solvable. If the lead is bad, no marketing, pricing, or sales effort fixes it. So we obsess over the lead.
Lead quality is downstream of agent quality. We treat hiring as the highest-leverage decision in the verification business. Multi-stage screening, structured interviews, role-specific simulations, communication assessments, and cultural fit across four countries. Most applicants don't make it. The ones who do are already trained, methodical communicators before our 90-day program even begins.
Multi-channel sourcing across four countries — referrals, regional partnerships, targeted recruiting platforms.
Standardized phone screen with calibrated scoring. Communication, schedule fit, basic role alignment.
Live role-play, written communication test, comprehension scoring against vertical-specific scenarios.
Final interview with operations leadership. Empathy assessment, accountability indicators, resilience signals.
Selected candidates begin the 90-day vertical-specific ramp. The bar to enter the program is higher than the bar to graduate from most.
The number one predictor of agent performance is who walks through the door on day one — not how hard you train them after. Cervont's recruiting team operates as a discipline of its own, with its own metrics, its own scorecards, and its own constant calibration. We refuse to hire to fill seats.
The result: lower attrition, faster ramp times, and conversion rates that are not luck — they're hiring decisions made twelve weeks earlier.
Whether you're a contractor tired of paying for leads you can't reach, a marketplace looking for verified supply, or a partner exploring the verification engine — tell us where you sit and we'll get back to schedule an intro call within one business day. No pitch deck. Just operational clarity on whether CervontHome fits.